Cway AI

Data Deletion Policy

Last updated: 2024-07-26

This Data Deletion Policy outlines the procedures for requesting the deletion of your personal data from the systems of Cway AI ("we", "us", or "our"). We are committed to protecting your privacy and handling your data in accordance with applicable laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Your Right to Deletion

You have the right to request the deletion of your Personal Data that we have collected through our Service (https://cwayai.ca). This right allows you to have your information removed from our active databases and systems.

2. How to Request Data Deletion

To request the deletion of your personal data, please send an email to our Data Protection Officer with the subject line "Data Deletion Request".

Email: chintanpatel@cwayai.ca

In your email, please include the following information to help us identify you and locate your data:

  • Your full name
  • The email address you used when contacting us
  • Any other relevant information that can help us verify your identity.

3. The Deletion Process

Upon receiving your request, we will:

  1. Verify Your Identity: We will take reasonable steps to verify your identity before proceeding with the deletion request to prevent unauthorized actions.
  2. Process the Request: Once your identity is verified, we will process your request within 30 days. We will permanently and securely delete your personal data from our active systems.
  3. Confirmation: We will send you a confirmation email once your data has been successfully deleted.

4. Exceptions

Please note that we may be required to retain certain information for legal or administrative purposes, such as for tax and accounting, to resolve disputes, or to enforce our agreements. In such cases, your data will not be used for any other purpose and will be deleted as soon as the legal retention period expires. We will inform you if any of your data must be retained for these reasons.

5. Contact Us

If you have any questions about this Data Deletion Policy, please contact us: